Delivery

Shipping & Delivery Information

We take the delivery of your order extremely seriously and as such we work very closely with our couriers, DPD in the UK and UPS for Europe.

We offer full traceability for your orders from point of shipping through to delivery. You will receive an email as soon as we ship your orders from our Warehouse, containing a link through to the tracking system where you will be able to see the progress of your delivery.

Of course, if you have any questions regarding the delivery of your order, you can call our Aftersales team for assistance, on +44 (0) 208 447 1411 between 8am and 8pm, Monday to Friday

UK Deliveries:

We are pleased to be able to offer a range of different delivery services, such as Standard and Next Working Day, Saturday and Choose a Deliver Date. Availability of these services is dependant on the destination of your order. All available options will be presented to you in the basket, after you have submitted the postcode of your delivery address. For delivery costs to the Republic of Ireland, please see the European and International Deliveries section below.

Standard Delivery (£2.99)

Delivered within 3-7 working days (Monday to Friday excluding UK Public Holidays).

Express (£3.99)

Delivered within 1-3 working days (Monday to Friday excluding UK Public Holidays) when ordered before 5pm.

Next Working Day (£4.99)

Order before 5pm to receive on the next working day. Orders placed over the weekend, and after 5pm on Friday will be delivered on the following Tuesday.

Saturday (£9.99)

Order throughout the week, before 5pm on Friday to receive on Saturday. Orders placed after 5pm on Friday will be delivered on the following Saturday.

Sunday(£9.99)

Order throughout the week, before 5pm on Friday to receive on Sunday. After 5pm on Friday, this option will not be available until Monday

Choose a Delivery Date (£6.99)

Upon selecting this option, you will be asked to Choose a Delivery Date (Mon – Fri) from those available. If the option you require is not available, please contact customer services.

Free Standard UK delivery over £75

Delivered within 3-7 working days (Monday to Friday excluding UK Public Holidays).

 

Terms

Orders can be dispatched to your home or work place and unless you have paid for a special timed delivery, your order will delivered on a weekday (Monday – Friday) between 8.00am to 8.00pm.

All deliveries will require a signature. We dispatch orders on weekdays only, except on Bank Holidays.

We do not offer a collection from depot service and our recommendation is that you ensure someone is available to sign for your orders. If nobody is available to sign for the goods, the courier will leave a card with details of the phone number to call to arrange another delivery. Within the shopping cart there is a facility where you can add special delivery instructions. For example: “Door entry code 1234” or “If out, please leave with neighbour”.

European Deliveries:

For our European customers, we provide a delivery service to most countries within the EU. The costs for delivery to these destinations can be found in the tables below.

Channel Islands £15.00
Isle of Wight £11.99
Isle of Man £15.00
Scilly Isles £15.00
Scottish Highlands £11.99
Scottish Islands £11.99
Northern Ireland £11.99

 

 

Austria £18.99
Belgium £16.99
Bosnia and Herzegovina £41.99
Bulgaria £41.99
Republic of Croatia £41.99
Czech Republic £19.99
Denmark £18.99
Estonia £23.99
Finland £29.99
France £16.99
Germany £16.99
Gibraltar £18.99
Greece £41.99
Guernsey £15.00
Hungary £23.99
Ireland £12.99
Italy £19.99
Jersey £15.00
Latvia £41.99
Lithuania £41.99
Luxembourg £16.99
Monaco £18.99
Montenegro £41.99
Netherlands £16.99
Norway £41.99
Poland £23.99
Portugal £23.99
Romania £41.99
Serbia £41.99
Slovakia £19.99
Slovenia £23.99
Spain £19.99
Sweden £29.99
Switzerland £29.99
Thailand £65.00

 

Additional Information:

Bulk and Oversized Orders:

Unfortunately, orders containing Oversized items may incur additional delivery costs. Should you order one of these items, you will be contacted prior to shipping. We reserve the right not to accept bulk orders or orders for resale. In the event that we do accept the bulk order, you will be contacted to pay the additional delivery cost associated with delivering a bulk order.

Delivery to PO Boxes:

Due to new restrictions on size of parcels, we regret we are no longer able to deliver to PO BOX addresses.