Returns and Refunds
At Srixon Outlet, we want you to be able to shop with confidence. Should you be dissatisfied with a purchase from the Srixon Outlet website, you may return unused products in their original packaging and with any labels within 30 days of receipt for a full refund.
The cost of returning your purchase where we have sent the wrong item in error will be refunded. We recommend that you use an established courier company, with recorded delivery. We do not accept responsibility until a member of our staff has signed for the goods.
Alternatively, return your faulty or unwanted products to us via the methods below. We can only accept returns delivered to our warehouse. We cannot accept returns brought to our warehouse in person.
Please include the delivery note which contains the order number and account details and complete the reverse of the form to indicate the action you wish us to take with your return.
To make UK returns as easy as possible for you, we have partnered with DPD returns for only £8.30. If you are returning a parcel from outside of the UK, then please contact us to find the most suitable option for you.
Please Note: We do not accept returns for second hand or any custom fit items unless they were faulty when delivered.